Schellenberg Wittmer is currently looking for an ICT Assistant / Systems Specialist to work in its integrated ICT & Innovation team.

Reporting to the ICT Manager in Geneva, you will mainly work in providing our 110+ users with a first-tier ICT support, taking care of the hardware fleet, participating in employees onboarding and training, and collaborating in various ICT projects.

Your main tasks will be :

• help and support our 110+ users of our Geneva office, whether remote or on-site, with Microsoft Office Professional tools, Microsoft Windows 10/11, CRM, PMS, DMS, SharePoint, Outlook etc.
• help and support at the workplace with Internet access, LAN and Wi-Fi network connections, operation of PCs and laptops, iOS and Android peripherals and mobile devices, printers) ;
• provide 1st level maintenance and troubleshooting for photocopiers and scanners ;
• take care of 1^st, 2^nd level helpdesk support and 3^rd level (system admin) ;
• configure and maintain our videoconferencing, audioconferencing and phone systems, virtual environment VMWare, data rooms, DMS (routing scanned documents), Microsoft Cloud Computing ;
• liaise with our outsourcing partner for advanced support (Microsoft Exchange and Active Directory) and monitor incidents until they have been resolved sustainably ;
• configure and install new workstations, create user accounts (Active Directory) and manage the necessary access and rights ;
• maintain and manage the inventory of the hardware fleet including printers, copiers, smartphones and tablets, peripherals ;
• onboard new employees with trainings and securities procedures ;
• draw up IT documentation and internal procedures ;
• assist with various events and setups, including installation of ICT equipment, start-up of conferences etc.) ;
• assist with the building's access control procedures and programming and updating access badges;
• participate in ICT and Innovation projects (large deployments and other global and/or strategic projects).

Key skills and Experience required:   

• Federal Certificate of Proficiency in IT or equivalent qualification ;
• At least 3 years' experience in Helpdesk level 1 and 2 ;
• Excellent knowledge of Microsoft Office Professional and Microsoft Windows 10/11 Professional ;
• Experience with Microsoft Exchange and Active Directory ;
• French as mother tongue (or at least C1 level) with an excellent level of written and spoken English (B2 minimum) ;
• You are curious and keen to learn new things ;
• You are solution-oriented and have a high sense of responsibility with a very good level of autonomy ;
• You are easy to get on with people and like to work as a team member ;
• You have a strong sense of service.

We look forward to receiving your full application (CV, cover letter, work certificates, diplomas). Please e-mail mireille.spycher@swlegal.ch (Hiring team Geneva) or apply directly (with all documents) via our Linkedin job ad. Only complete and relevant applications will be considered.